Sky Villa Boutique Hotel by Raw Africa Collection

Our recent stay at your hotel was, unfortunately, extremely average — especially considering the high price point. To begin with, the hotel is located within a residential complex. While the exterior has a luxurious appearance, the interior tells a different story. The rooms, although tastefully decorated, have bare concrete floors throughout, which significantly detracts from the overall ambiance and feels more budget than boutique. There were several issues that impacted our stay: Inconsistent and unreliable WiFi — a basic expectation at any modern hotel, let alone a 5-star establishment. No minibars in the rooms — something we would certainly expect at this level. Inconsistent service — while some staff were friendly, the reception team could be more polite and professional in their interactions. When we raised concerns about the lack of attention to detail and what appeared to be understaffing, a team member informed us of a recent retrenchment process and changes in management. While we sympathize, this is not something paying guests should have to hear — it does not justify sub-par service, particularly in a market with many other high-end boutique hotels offering far better experiences. The dining experience was particularly disappointing. The menu was overpriced, and the food quality was more in line with a 2-star establishment. There are several far better dining options in Plettenberg Bay that offer both quality and value. Additionally, the lack of room service and inconsistent kitchen closing times (e.g., 9 pm one day, different the next) added to the overall frustration — this is the first time we’ve encountered such irregularity at a supposed 5-star hotel. In summary, the hotel did not meet expectations on several fronts — facilities, service, and especially dining. Unfortunately, we would not recommend it, especially with so many truly exceptional alternatives in the area.

Stunning views, extremely friendly staff, clean and close to everything. Deducted 1 point because my child prefers a bath in the room and I prefer a slightly higher bed. Small matters in comparison to a great stay.

The staff were very friendly, the breakfast was out of this world! The cocktails were also very good.

The hotel is a visual feast for the eyes. Every detail has been thought of, from the design of the roof where you park, to the deck chairs, the colorful scatters, the art in the passages & landings and the uniforms of the staff. There is an incredible art gallery (with an underground pool room) as well as magnificent sculptures in the garden. Sunsets and the sea can be viewed from your balcony, the downstairs pool area or the upstairs pool deck. The staff is extremely accommodating, and the food is sublime. It worth every penny!

Awesome service, great food and wine, stunning views! Great place to take overseas visitors! Neat and v clean! Great for Sundowners and a platter and then move in and have a delicious dinner! Our waiter Blessing was outstanding!! The manager was also extremely friendly and helpful!! Great asset to Plett!!!

Really enjoyed our stay. Service great. we stayed for dinner and our 3 meals were reasonably priced. Lovely artwork in the hotel, good gym and little extra touches